Refund Policy
Last updated: April 202660-Day Money-Back Guarantee
We stand behind the quality of every bottle of Keto Slim Plus. If for any reason you are not completely satisfied with your purchase, you may request a full refund within 60 days of the original purchase date. We will process your refund promptly, no questions asked.
Conditions for a Refund Request
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within 60 days of the original purchase date
- You must provide valid proof of purchase (order confirmation number or receipt)
- The product must have been purchased directly through our official website
- Opened or partially used products are eligible under our satisfaction guarantee
- Products purchased through unauthorized third-party retailers are not eligible for refunds under this policy
How to Request a Refund
To initiate a refund request, please contact our support team:
- Email: contact.nxsupplements@gmail.com
- Phone: +1 (213) 609-0359
Please include your full name, order number, and a brief description of your reason for the request. Our team will respond within 2–3 business days to confirm your request and guide you through the process.
Refund Processing Time
Once your refund request has been verified and approved:
- You will receive a confirmation email
- The refund will be issued to the original payment method used at checkout
- Processing time is typically 5–10 business days, depending on your bank or card issuer
- Shipping and handling fees are non-refundable unless the return is due to an error on our part
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will arrange a full replacement or refund at no additional cost to you. Please retain any packaging materials and photographic evidence for our support team.
Non-Refundable Situations
The following are not eligible for a refund:
- Requests submitted after the 60-day window from the purchase date
- Products not purchased directly from Keto Slim's official website
- Shipping and handling fees (unless the error is on our side)
Contact Us
Questions about our refund policy? We are here to help:
Keto Slim · PO Box 12730, Ogden, UT 84404
Phone: +1 (213) 609-0359
Email: contact.nxsupplements@gmail.com